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Have already a time the following email address:

Customer Question
Hi, I'm Charles and...

Hi, I'm Charles and have already a long time the following email address:***@******.***. The email address is blocked because of the following message: AlertError: We have detected unusual activity on this account and for your security are temporarily blocking access. To regain access to this account, please change your password.
I'm from the Netherlands, and I cannot change the password. It does not recognise my user-name

Technician's Assistant: Are you logged into your email account on any other devices?

No, i'm trying to log on using my iphone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My security question is "where are you born" and it does recognise my answer

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, the only thing is that I'm using the email address for a lot of business contacts.

Submitted: 7 months ago.Category: Email
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Answered in 4 hours by:
1/5/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Where did you see error message? Can you please upload an screenhsot to tell more info about the environment and program itself? Thanks.
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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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