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I cannot send or receive emails form my gmail accounts,

Customer Question
I cannot send or...

I cannot send or receive emails form my gmail accounts

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Stuck in the outbox. there is an error message https://support.google.com/mail/accounts/answer/78754 (Failure)

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

Not that I am aware of

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I just need to understand how to get the email up and running. I have two accounts. Both aren't working

Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
1/5/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,805
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 6 months ago
Mac
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

Is your gmail email account password ***** working fine at the gmail.com website?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Customer reply replied 6 months ago
the password ***** ***** fine
Customer reply replied 6 months ago
this is the response I am gettinghttps://support.google.com/mail/accounts/answer/78754 (Failure)
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

Thank you. Please sign in each of your two gmail email accounts at the website below:

https://myaccount.google.com/lesssecureapps

- Then there, turn on the option "Allow less secure apps". Then it should work.

Please reply at the box below to continue. Thank you.

Ask Your Own Email Question
Customer reply replied 6 months ago
no
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
- Here is the solution:

- Please sign in each of your two gmail email accounts at the website below:

https://myaccount.google.com/lesssecureapps

- Then there, turn on the option "Allow less secure apps". Then it should work.

- How about with a small amount as shown for direct remote support?

Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Ask Your Own Email Question
Customer reply replied 6 months ago
Please arrange for return of my funds. The offer was for $5. I now note that you have charged me $74.
Please end this now and return my funds.
I am not happy with this service at all
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

I'm sorry. I'm the computer tech, so I will have our customer service fix the billing issue for you; we guarantee our service, so don't worry.

- I've already provided you the solution above for fixing this issue. Have you tried it?

Please reply at the box below; we guarantee our service. Thank you.

Ask Your Own Email Question
Customer reply replied 6 months ago
i don't like the idea of someone who I don't know accessing my pc
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

Accessing your PC is only an optional service. I've provided the written solution per your request. Have you tried it? Here is the solution again:

- Please sign in each of your two gmail email accounts at the website below:

https://myaccount.google.com/lesssecureapps

- Then there, turn on the option "Allow less secure apps". Then it should work.

Please reply at the box below to continue. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

Were you able to see the option "Allow less secure apps" at the website I've provided above?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Email Question
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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,805
40,805 Satisfied Customers
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

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