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I’m not able to get my mail. I haven’t gotten any new mail…

Customer Question
I’m not able to...

I’m not able to get my mail. I haven’t gotten any new mail for three hrs

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I’m checking it on my iPhone. I’m in Montana so it may be bad internet connection. It said that the imapgmail service wasn’t responding

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Maybe. They had to get rid a virus in the fall. They just said someone used my password ***** get into my email. Google sent me a new verification code and told me to change my password ***** I did

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I received mail until they sent me the critical alert. Now I’m not receiving anything

Submitted: 6 months ago.Category: Email
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Answered in 3 hours by:
1/5/2018
Email technician: Josh, Computer Enthusiast replied 6 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,939
Experience: Email expert with over 5 years experience
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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