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Messages come in via threads. Thunderbird via earthlink. On…

Customer Question
Messages come in via...

Messages come in via threads

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Thunderbird via earthlink

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On pc

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thanks

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
1/4/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,189
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. When did this issue first occur?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 7 months ago
windows 7
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

Do you mean you want the messages to show up separately?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 7 months ago
send me solution
Customer reply replied 7 months ago
awaiting solution
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
Do you mean you want the messages to show up separately?

How about with a small amount as show for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Ask Your Own Email Question
Customer reply replied 7 months ago
send solution
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

1. Do you mean you want the messages to show up separately?

2. Are you still receiving new email messages fine?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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