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Can not log onto my outlook acct. rec. a pop up message

Customer Question
Hello...can not log onto...

Hello...can not log onto my outlook acct. rec. a pop up message 78753

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Changed password

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Was working fine as of dec 29

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
1/4/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,252
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 7 months ago
Gmail...I believe7
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

Is your email password ***** working fine at the gmail.com website?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Customer reply replied 7 months ago
Working on my phone not sure bout web site
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

Are you currently communicating with me at this page on your computer or on your phone?

Please reply at the box below. Thank you.

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Customer reply replied 7 months ago
on computer
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

Since your email is working fine on your phone, then the issue is with your computer.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Customer reply replied 7 months ago
No thanks can u walk me thru it
Customer reply replied 7 months ago
no thank you. can you walk me through it?
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

Yes, I can. Also, with remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
- Please close Outlook program for now, then sign in your gmail email address at the website below:

https://myaccount.google.com/lesssecureapps

, then turn on the Allow less secure apps there. Then open Outlook and check.

Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Customer reply replied 7 months ago
Thank you but I'd like to try the written instructions first.
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

You're welcome. Here is the written instruction:

Please close Outlook program for now

- Then sign in your gmail email address at the website below:

https://myaccount.google.com/lesssecureapps

- Then turn on the Allow less secure apps there.

- Then open Outlook and see if it works now.

Please reply at the box below to continue. Thank you.

Ask Your Own Email Question
Customer reply replied 7 months ago
it's working now. thank you
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top right of this page, then click on Submit on the right. Thank you very much,

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Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,252
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Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

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