Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

Cant remember password for google account or gmail account,

Customer Question
Cant remember password *****...

Cant remember password ***** google account or gmail account

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My android phone is showing I must enter my google password ***** opening it. However it wants to send a temporary password ***** the phone that is locked?

Submitted: 1 month ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 1 month ago
I have access to my spouses phone at(###) ###-####
Answered in 18 minutes by:
1/4/2018
Email technician: P. Kumar, Information Systems Manager replied 1 month ago
P. Kumar
P. Kumar, Information Systems Manager
Category: Email
Satisfied Customers: 248
Experience: BTech Computer Science Engineering
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please let us know how you access your emails ? Do you use a Web Browser? If yes, then which browser?

Thanks,

Kumar

Ask Your Own Email Question
Customer reply replied 1 month ago
chrome google Everything was on my android phone but it is locked and requests my password ***** which I don't remember. It says it will send me a reset number to the phon. However it is locked and unavailable. When I submit my spouses phone number it doesn't recognize it as the number on file.
Customer reply replied 1 month ago
I am not on the device which need help
Email technician: P. Kumar, Information Systems Manager replied 1 month ago

Okay. Did you try going through the security questions? What is the email Address?

Ask Your Own Email Question
Customer reply replied 1 month ago
I only got one security question and answered it correctly. My credit card information has been updated. If you cant resolve this CANCEL MY MEMBERSHIP TODAY IMMEDIATELY.
Email technician: P. Kumar, Information Systems Manager replied 1 month ago

Can you please share the email Address?

Ask Your Own Email Question
Customer reply replied 1 month ago
My email is***@******.*** I cant log into it either. I have access to another email address.
Email technician: P. Kumar, Information Systems Manager replied 1 month ago

Okay. Let me have a look.

Ask Your Own Email Question
Customer reply replied 1 month ago
Thank you
Email technician: P. Kumar, Information Systems Manager replied 1 month ago

Do you have a Mobile number that ends with 39?

Ask Your Own Email Question
Customer reply replied 1 month ago
that's the one locked up(###) ###-####
Email technician: P. Kumar, Information Systems Manager replied 1 month ago

There's a security question here. Did you answer "Childhood best friend's name?". Please do not answer the question here. Just say YES or NO, if you received this question.

Ask Your Own Email Question
Email technician: P. Kumar, Information Systems Manager replied 1 month ago

Can you please initiate a Remote Assistance Request as confidential details are involved.

Ask Your Own Email Question
Email technician: Josh, Computer Enthusiast replied 1 month ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,526
Experience: Email expert with over 5 years experience
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

Ask Your Own Email Question
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I would to add my wifes computer to my account. MSN.COM. ADD
I would to add my wifes computer to my account JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: MSN.COM JA: How long has this been going on with your Com? What have you tried so… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I set up a new account for my husband and we want to
I set up a new account for my husband and we want to transfer all messages from his other email account to the new gmail account plus receive new mail at this address. Nothing seems to work and the in… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Waiting for tech support. Cannot access through Firefox. Can
Waiting for tech support. Cannot access through Firefox. Can by other internet connector … read more
Cody
Cody
Computer Science
1,819 satisfied customers
Pearl, Gmail, My gmail account is on my Mac. I can recover
My gmail account is on my Mac. I can recover it, but when I use the tab at the top of the Google page it takes me to a page that wants me to set up a new account, so accessing my email is very cumbersome … read more
Josh
Josh
Computer Enthusiast
21,526 satisfied customers
Is this for yahoo? Phone but the thing is I changed my phone
Phone but the thing is I changed my phone number today and the recovery phone number is ***** old one. … read more
Josh
Josh
Computer Enthusiast
21,526 satisfied customers
After downloadind windows 10 I have no audio. AOL. My PC,
after downloadind windows 10 I have no audio JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: AOL JA: How do you usually access your email? On a phone or tablet, or through a we… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
862 satisfied customers
I would to add my wifes computer to my account. MSN.COM. ADD
I would to add my wifes computer to my account JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: MSN.COM JA: How long has this been going on with your Com? What have you tried so… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
862 satisfied customers
I haven't been able to to receive E-mail for 4 or 5 days.
I haven't been able to to receive E-mail for 4 or 5 days. G-Mail says they can't find my account under my E-Mail address. Being instructed I set up a new account with the same address. Now, I have onl… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am not receiving email to my gmail account. From a
I am not receiving email to my gmail account JA: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)? Customer: From a browser JA: Are there any antiv… read more
Josh
Josh
Computer Enthusiast
21,526 satisfied customers
I have my email on a IPad. A few days ago I had a email from
I have my email on a IPad. A few days ago I had a email from my sister and when I went into it it would not download so I deleted it. When I talked to my sister she said she didn't send me one. Now I … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't get a server to get my mail. I have a speed
I have a hi speed connection and get my mail via AOL shield … read more
Josh
Josh
Computer Enthusiast
21,526 satisfied customers
I have an older desktop Mac (W895K6K5PC) running Os X
I have an older desktop Mac (W895K6K5PC) running Os X 10.6.8. Ten days ago I stopped getting emails (I normally get 20 or so a day). I seem to be able to send email but the recipients don't know I don… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Since yahoo went down this morning, it hasn't recognized my
since yahoo went down this morning, it hasn't recognized my password. mobile and desktop … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need my password. Phone number. I don't think so
I need my password. JA: Are you logged into your email account on any other devices? Customer: No JA: Do you have security questions or a phone number on file to help reset your password? Customer: Ph… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I cannot connect to my E-Mail. Aol. Through a computer. None
I cannot connect to my E-Mail JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Aol JA: How do you usually access your email? On a phone or tablet, or through a web browser? Cust… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
473 satisfied customers
Can't send mail. Comcast. Ipad. It works if i use the
it works if i use the comcast portal but if i use the ipad mail app....it can't send … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just bought a new HP laptop and am setting it up. Using
I just bought a new HP laptop and am setting it up. Using the HP assistant. I unfortunately don't remember my outlook mail account password ********@******.***. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I'm a Mac Pro user and have recently upgraded to High Sierra
I'm a Mac Pro user and have recently upgraded to High Sierra operating system. I prefer to use Safari to receive and send my emails rather than Google Mail. Frequently when I forward bulk emails from … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x