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Cant remember password for google account or gmail account,

Customer Question
Cant remember password *****...

Cant remember password ***** google account or gmail account

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My android phone is showing I must enter my google password ***** opening it. However it wants to send a temporary password ***** the phone that is locked?

Submitted: 6 months ago.Category: Email
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Customer reply replied 6 months ago
I have access to my spouses phone at(###) ###-####
Answered in 18 minutes by:
1/4/2018
Email technician: Tech Ben, Information Systems Manager replied 6 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Email
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please let us know how you access your emails ? Do you use a Web Browser? If yes, then which browser?

Thanks,

Kumar

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Customer reply replied 6 months ago
chrome google Everything was on my android phone but it is locked and requests my password ***** which I don't remember. It says it will send me a reset number to the phon. However it is locked and unavailable. When I submit my spouses phone number it doesn't recognize it as the number on file.
Customer reply replied 6 months ago
I am not on the device which need help
Email technician: Tech Ben, Information Systems Manager replied 6 months ago

Okay. Did you try going through the security questions? What is the email Address?

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Customer reply replied 6 months ago
I only got one security question and answered it correctly. My credit card information has been updated. If you cant resolve this CANCEL MY MEMBERSHIP TODAY IMMEDIATELY.
Email technician: Tech Ben, Information Systems Manager replied 6 months ago

Can you please share the email Address?

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Customer reply replied 6 months ago
My email is***@******.*** I cant log into it either. I have access to another email address.
Email technician: Tech Ben, Information Systems Manager replied 6 months ago

Okay. Let me have a look.

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Customer reply replied 6 months ago
Thank you
Email technician: Tech Ben, Information Systems Manager replied 6 months ago

Do you have a Mobile number that ends with 39?

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Customer reply replied 6 months ago
that's the one locked up(###) ###-####
Email technician: Tech Ben, Information Systems Manager replied 6 months ago

There's a security question here. Did you answer "Childhood best friend's name?". Please do not answer the question here. Just say YES or NO, if you received this question.

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Email technician: Tech Ben, Information Systems Manager replied 6 months ago

Can you please initiate a Remote Assistance Request as confidential details are involved.

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Email technician: Josh, Computer Enthusiast replied 6 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,963
Experience: Email expert with over 5 years experience
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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