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My yahoo email account is locked. THe phone # they have is…

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my yahoo email account is...
my yahoo email account is locked. THe phone # they have is associated with a defunct yahoo account. I'm unable to change my password ***** it doesn't recognize it.
Submitted: 6 months ago.Category: Email
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Answered in 2 hours by:
1/5/2018
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,808
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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What's the Yahoo ID please? Thanks.

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Email technician: bbao, IT Consultant replied 6 months ago

Do you have access to c********@******.***?

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Customer reply replied 6 months ago
No not anymore. That's a super old account
Email technician: bbao, IT Consultant replied 6 months ago

How many days has your Yahoo account be locked or closed?

FYI - see below the policy of Yahoo Mail.

https://help.yahoo.com/kb/SLN2624.html

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Customer reply replied 6 months ago
I stopped receiving emails on my Apple mobile devices last Saturday.
However I stopped being able to log into my email on a PC back in July.
Email technician: bbao, IT Consultant replied 6 months ago

So that mean you kept receiving emails on your iPhone using saved password ***** the end of last year - just the time of recent upgrade on Yahoo Mail. Did you receive any notification about this upgrade?

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Customer reply replied 6 months ago
I no longer have an ATT account that works that I know of
Email technician: bbao, IT Consultant replied 6 months ago

Thanks for the screenshot. Just double check if the email is dated 12/17/2017?

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Customer reply replied 6 months ago
It's dated 12/16/17 not 12/17
Customer reply replied 6 months ago
I can access all my old emails no problem
Email technician: bbao, IT Consultant replied 6 months ago

You need to enable app password ***** Yahoo for your phone to keep accessing your Yahoo Mail.

Can you please upload a screenshot showing the exact wording about "my yahoo email account is locked"? Thanks.

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Customer reply replied 6 months ago
I’ve tried to set up the app but he app doesn’t take my password. It never actually said my account is locked, I said that.
Customer reply replied 6 months ago
Been to the help site many times. It did not help me.
Email technician: bbao, IT Consultant replied 6 months ago

> my yahoo email account is locked

This is the very first sentence of your question. Please review.

Please try HERE by giving your phone number first. Thanks.

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Customer reply replied 6 months ago
I put in my ph# ***** they say there is no account associated with it. With another ph# ***** got an account key but it’s linked to two other accounts which we don’t use. Could this be an issue related to our Apple ids? My husbands Apple ID is***@******.*** with a different pw than the mail pw. I tried using that PW for the mail but it didn’t work
Email technician: bbao, IT Consultant replied 6 months ago

In a meeting. Back to you once finished.

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Email technician: bbao, IT Consultant replied 6 months ago

> but it’s linked to two other accounts which we don’t use.

But they are still two accounts of you. Correct?

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Email technician: bbao, IT Consultant replied 6 months ago

> My husbands Apple ID is***@******.*** with a different pw than the mail pw.

Email password ***** ***** accessing your Yahoo email at Yahoo. Apple ID password ***** ***** accessing iOS / Mac related resources at Apple.

> I tried using that PW for the mail but it didn’t work

Correct, you can't use Apple ID password ***** access your Yahoo emails, though their email ID is the same.

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Customer reply replied 6 months ago
Those 2 accounts are basically inactive.
Customer reply replied 6 months ago
But they were our accounts yes
Email technician: bbao, IT Consultant replied 6 months ago
But you do know the passsword of your Apple ID for***@******.***? Correct?
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Email technician: bbao, IT Consultant replied 6 months ago

> And I can access all my old emails no problem

If it is iPhone, there is a chance you can see all saved passwords under Settings > Accounts & Passwords.

If you can't see the option available, please advise your iOS version. Thanks.

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Customer reply replied 6 months ago
I can't see passwords in settings in my phone.
So what is my next step?
Email technician: bbao, IT Consultant replied 6 months ago

Your iOS version please?

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Customer reply replied 6 months ago
11.2.1
Email technician: bbao, IT Consultant replied 6 months ago
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Customer reply replied 6 months ago
I added our mail pw but I still can’t get into the mailbox
Email technician: bbao, IT Consultant replied 6 months ago

I am asking you find a SAVED password, not to add a new password (apparently you don't know the correct one so far)

Also please check here for SAVED password ***** Safari on iOS device.

http://osxdaily.com/2014/06/26/find-saved-passwords-ios/

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Customer reply replied 6 months ago
I will deal with this again tomorrow. Bye for now
Customer reply replied 6 months ago
But I did find the SAVED password ***** could not open email with it.
Email technician: bbao, IT Consultant replied 6 months ago
That means you did change its password ***** When, where and how please?
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