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I created an account but forgot my password and I have

Customer Question
I created an account...

I created an account but forgot my password ***** I have changed my phone number as well.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I am not too sure which number I used but have my email and home address

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I wanted activate the account so that I can start my driving

Submitted: 7 months ago.Category: Email
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Answered in 5 hours by:
1/5/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,984
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Which email provider is it? Thanks.

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Email technician: bbao, IT Consultant replied 7 months ago

Did you try resetting the password *****? Do you know any of below information?

<input type="radio" name="proofOption" role="radio" data-bind="
checkedValue: $index(),
checked: $parent.selectedProofIndex,
disable: used,
attr: { 'id': 'proofOption' + $index(), 'data-type': type, 'data-channel': channel, 'aria-disabled': used, 'aria-setsize': $parent.proofs().length, 'aria-posinset': $index() + 1, 'aria-describedby': $index() == 0 ? 'iSelectProofTitle' : null, 'title': !$parent.isAutoCsrSupported && $parent.isLostOption($data) ? $parent.acsrHelpText : null }" value="0" id="proofOption0" data-type="Email" data-channel="Email" aria-setsize="3" aria-posinset="1" aria-describedby="iSelectProofTitle" style="font-family: inherit; font-size: inherit; font-style: inherit; font-variant-caps: inherit; font-weight: inherit; font-stretch: inherit; line-height: inherit; margin: 0px 0px 0px -28px; max-width: 100%; padding: 0px; width: 20px; height: 20px; position: absolute;" />Email jg*****@hotmail.com <input type="radio" name="proofOption" role="radio" data-bind="
checkedValue: $index(),
checked: $parent.selectedProofIndex,
disable: used,
attr: { 'id': 'proofOption' + $index(), 'data-type': type, 'data-channel': channel, 'aria-disabled': used, 'aria-setsize': $parent.proofs().length, 'aria-posinset': $index() + 1, 'aria-describedby': $index() == 0 ? 'iSelectProofTitle' : null, 'title': !$parent.isAutoCsrSupported && $parent.isLostOption($data) ? $parent.acsrHelpText : null }" value="1" id="proofOption1" data-type="Sms" data-channel="SMS" aria-setsize="3" aria-posinset="2" style="font-family: inherit; font-size: inherit; font-style: inherit; font-variant-caps: inherit; font-weight: inherit; font-stretch: inherit; line-height: inherit; margin: 0px 0px 0px -28px; max-width: 100%; padding: 0px; width: 20px; height: 20px; position: absolute;" />Text (***) ***-**61
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Customer reply replied 7 months ago
I do know the email address but do not have phone number any more
Customer reply replied 7 months ago
I still have access to the number(###) ###-####
Email technician: bbao, IT Consultant replied 7 months ago

A code was just sent to you from Microsoft. Please advise the code. Thanks.

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Email technician: bbao, IT Consultant replied 7 months ago

Hello, are you still here with me?

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Customer reply replied 7 months ago
I didn’t receive any message
Email technician: bbao, IT Consultant replied 7 months ago

Then that means the phone number was incorrect. Please double check.

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Customer reply replied 7 months ago
It is(###) ###-####
Email technician: bbao, IT Consultant replied 7 months ago

Please click HERE to try it from your side in the States. Thanks.

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Email technician: Josh, Computer Enthusiast replied 7 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,274
Experience: Email expert with over 5 years experience
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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