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I'm deleting emails but it's not syncing up with my phone…

Customer Question
I'm deleting emails but...

I'm deleting emails but it's not syncing up with my phone and none of the emails on my phone r being deleted.

Technician's Assistant: Have you checked for the lost email in your Trash and Spam folders?

I'm just trying to sweep my emails I have too many.

Technician's Assistant: What email provider are you using (e.g. Gmail, Yahoo, etc.)?

Hotmail

Technician's Assistant: Are you checking your Hotmail mail in your browser or using an email client (such as Outlook)?

Outlook

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Only I am a novice when it comes to the computer

Submitted: 6 months ago.Category: Email
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Answered in 2 hours by:
1/4/2018
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,808
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

I guess your phone is configured using POP protocol to access your Hotmail account.

What kind of phone are you using? By default, most phones on POP do not delete emails at server side. This is one of the best practices of the industry

Please advise the product name and full model number of your phone.

Thanks.

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