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There is a caution sign beside my gmail acct. and when I…

Customer Question
There is a caution...

There is a caution sign beside my gmail acct. and when I click on it it tries to sell me a service I don't want.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

On my laptop

Technician's Assistant: What troubleshooting have you tried?

My name is ***** ***** i'm 70 years old I don't Know how to trouble shout.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes why would anyone want to try to hold me up for ransom to sell me a service I don't want

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
1/4/2018
Email technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 7 months ago

Just to clarify, are you getting this alert/prompt when using your browser? Are you running Windows 7, 8 or 10?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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