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I am 73 years old and not completely conversant with

Customer Question
I am 73 years...

I am 73 years old and not completely conversant with computer technology. I have been locked out of my Google account and can't remember any past passwords. I answer the verification questions correctly put in the codes sent on my mobile and my wife's computer but all I get is "Google cannot verify this account belongs to you" Can you help to recover my google account please I am desperate.

Technician's Assistant: I apologize.

I don't understand. What are you apologising for, can you help me or not?

Technician's Assistant: Are you logged into your email account on any other devices?

Yes. It's my google account I can't recover.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but I have been through all that several times and it always comes back "[email protected] verify this is your account"

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Connect me to where?

Submitted: 8 months ago.Category: Email
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Answered in 12 minutes by:
1/4/2018
Email technician: Kris Rodgers, IT Manager replied 8 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Category: Email
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