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I tried to upgrade to 2-part authentication and don't think…

Customer Question
Pearl - I tried...

Pearl - I tried to upgrade to 2-part authentication and don't think I did it correctly. Ever since I tried I now continuously receive the "Enter your user name and password ***** the following server. Server: smtp.gmail.com, User Name: Billrenfroe42, Password: my most recent - I have changed it 3 times in the last towo days and it does not seem to recognize the password. Thanks for your assistance. Bill

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes to both

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No - I forgot to tell you I am trying to access my gmail account through Outlook 2016.

Submitted: 6 months ago.Category: Email
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Answered in 3 minutes by:
1/4/2018
Email technician: Sandy, Computer Specialist replied 6 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,886
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 6 months ago

May I connect with you over secure remote session and fix/check the issue directly?

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Customer reply replied 6 months ago
I should clarify - I can access my gmail through Google the problem is when I try to access my gmail account through Outlook - that generates the error message. Yes - lets do the remote session.
Email technician: Sandy, Computer Specialist replied 6 months ago

Okay.

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Customer reply replied 6 months ago
Thanks I am done.
Email technician: Sandy, Computer Specialist replied 6 months ago

To connect with me over secure remote session, please follow the steps given below:

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=e15676fa-58cd-469c-9af7-307b7c049b63

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.

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Customer reply replied 6 months ago
No thanks - this started as a free help session, then a $5 charge, and now a $39 up sell to a remote session. Not a single bit of assistance so far. How do I cancel the %5 charge?
Customer reply replied 6 months ago
That would be $5.
Email technician: Sandy, Computer Specialist replied 6 months ago

Please type your contact number(landline or mobile). I will call you directly and help you with this.

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Customer reply replied 6 months ago
Thanks - I will try help elsewhere.
Email technician: Sandy, Computer Specialist replied 6 months ago

Okay, I will help you in the question and answer session

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Email technician: Sandy, Computer Specialist replied 6 months ago

Click the link:

http://mail.google.com/?logout

This will sign you out of your gmail account.

Now, please choose your user account and enter the password *****

And if this password ***** please enter the same password under outlook.

Else, please change your gmail account password.

And use the new password ***** outlook as well.

Keep me posted.

I will be standing by.

Ask Your Own Email Question
Email technician: Sandy, Computer Specialist replied 6 months ago

Click the link:

http://mail.google.com/?logout

This will sign you out of your gmail account.

Now, please choose your user account and enter the password *****

And if this password ***** please enter the same password ***** outlook.

Else, please change your gmail account password.

And use the new password ***** outlook as well.

Keep me posted.

I will be standing by.

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