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Trying to recover an email address. Our old email account…

Customer Question
Trying to recover an...

Trying to recover an email address. Our old email account was hacked, we created a new one, and now Yahoo tells us the new account is not recognized.

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Phone and tablet

Technician's Assistant: What troubleshooting have you tried?

Everything from recovering steps outlined on line, through Yahoo recovery. We put in email address and it says it cannot be found.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just want to recover the email account. Thank you very much

Submitted: 6 months ago.Category: Email
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Answered in 2 hours by:
1/4/2018
Email technician: Richard Freese,
 replied 6 months ago
Richard Freese
Category: Email
Satisfied Customers: 41
Experience: Disaster Recovery Manager at NTT Data
Verified

Hello I will be assisting you this evening. If Yahoo does not recognize your new account, I would suggest creating a new account. By doing this, one of two things will happen.

1. Yahoo will tell you the account already exists or

2. Something happened when you created the account and you should be able to set up the account.

In any event, it just makes sense to create a new account an make sure you document user id an password ***** with any secret question I will be available if you have issues and you can reach out to me.

This is my recommendation.

If you found value in my assistance then please rate me so I can get credit assisting you.

Thanks.

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Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,841
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Which account is expected to be recovered? The old, hacked one? The new, unrecognised one? Please clarify. Thanks.

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bbao
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,841
1,841 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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