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I am heartsick that i can't recover my google e-mail

Customer Question
I am heartsick that...

I am heartsick that i can't recover my google e-mail account:***@******.*** i have given them all my emails. past and present, my i ph. #, my land ph. can't remember when i started google.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

G-mail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Thru my personal computer: usually thru the explorer icon or google-icon

Technician's Assistant: What troubleshooting have you tried?

Everything that the recovery steps ask me to do.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My I-ph. was stolen on 12/28 on which i also have my google account, but i shut it down within about 10 hrs. and now have a new iphone

Submitted: 7 months ago.Category: Email
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Answered in 2 hours by:
1/4/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,976
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Category: Email
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