Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

It is one of my email addresses I have a new iphone and need…

Customer Question
It is one of...

It is one of my email addresses I have a new iphone and need to reenter the password ***** a gmail account other than this one I apparently changed the password ***** years ago but don't remember it and when I go through the forgot password ***** it says they will send a code to my cell phone it doesnt come I press resend it still doesnt come I then have the code sent to this email address and enter it but then I get a message that Google has been unable to verify that this other gmail account belongs to me Ive done this all twice the gmail account I am on now is my primary account***@******.*** but the other account that I am trying to activate on my new iphone X is***@******.*** and that's the problem

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I dont understand what you mean I am on my work computer now on***@******.*** and I have both my old iphone 7 and my new X right next to me but the concept of logged in is not understood by me

Technician's Assistant: The Email Technician will be able to walk you through that. Do you have security questions or a phone number on file to help reset your password?

I have all that for [email protected] but for [email protected] as I said I dont remember the password ***** one security question I do recall is my first phone number which is RE91693 (yes it was that long ago) the phone number on file for [email protected] is my cell(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 hours by:
1/4/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Did you try Google Account Recovery yourself?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Can't recover my password. On old phone without a sim card.
I received a new phone with no sim card. I have a phone number on file … read more
Benjie Marquez
Benjie Marquez
Technical Support
Bachelor\u0027s Degree
1 satisfied customers
I set up a gmail account a year ago. i have moved address
I set up a gmail account a year ago. i have moved address from Texas to florida and have a new tel.no. I cannot get into m and it says " cannot verify that my account. It does not recogise the passwor… read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
11 satisfied customers
My son used an old email address a few years ago to set up
My son used an old email address***@******.*** a few years ago to set up Pokemon Go. We bought a new phone yesterday and have been trying to remember the email address associated with the Pokemon Go a… read more
bbao
bbao
IT Consultant
1,971 satisfied customers
Forgot my password and it wont let me reset it. I am logged
forgot my password ***** it wont let me reset it. I am logged in on the mail app though on my iPhone … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I forgot my pass word i can not log in. No i can not. I do.
i have old email i do not remember the password ***** that one… read more
Irina Kravchenko
Irina Kravchenko
Engineer of information networks
1 satisfied customers
My phone was stolen and I can't remember my Gmail password
My phone was stolen and I can't remember my Gmail password ***** I've tried the recovery steps but had to open a new email account Hoping the recovery process could send the 6 digit code they ask for … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Need to recover an old account i have lost pw for i have
hey i need to recover an old account i have lost pw for i have tried the recovery thing cant axcess it i NEED it as my 2014 taxes are in it … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Cant get into my gmail. ive recently moved and i have new
cant get into my gmail. ive recently moved and i have new phone and address … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I got logged out of my google account and now can't get back
I got logged out of my google account and now can't get back into my Gmail. I've been using the Gmail address***@******.*** for several years but it tells me that it can't verify that address belongs … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Someone has gotten into my gmail account and changed the
someone has gotten into my gmail account and changed the password,also he got into my facebook account as well,and every time i try to recover my accounts the info keeps getting sent to my g mail acco… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
549 satisfied customers
I have a gmail account I cant get into. No my email is i
No my email is***@******.*** i cant remember my password ***** the phone number i used was an old one. I used this account for my instagram, I cant get into my instagram because it keeps sending my new password ***** the above email that I cant get in. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
While on vacation at South Padre, my cell quit accepting my
While on vacation at South Padre, my cell quit accepting my fingerprint and then my pin making it completely unusable. I called ATT to correct the problem and went through the steps to reset my phone … read more
bbao
bbao
IT Consultant
1,971 satisfied customers
Can't remember Gmail password. I have an old phone number. I
Can't remember Gmail password JA: Are you logged into your Gmail account on any other devices? Customer: No JA: Do you have security questions or a phone number on file to help reset your password? Cu… read more
Moses C
Moses C
Bsc
805 satisfied customers
I can't remember my password, my phone is not active and my
Hi Pearl, I can't remember my password, my phone is not active and my recovery email address cannot be verified by google. I have emails I must respond to but can't get in. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I bought a new Dell computer a week or so ago and found I
I bought a new Dell computer a week or so ago and found I could NOT access my primary gmail account (*****@******.***. I could not remember my password ***** google sent me a code. Unfortunately, they… read more
bbao
bbao
IT Consultant
1,971 satisfied customers
I can not recover my gmail account and forgot all passwords
I can not recover my gmail account and forgot all passwords related to my old account iwas not given and they made me change accounts but give my old phone number to try on cell phone to recover it an… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Can't sign into my account. My email address is ***********.
can't sign into my account. My email address is ***********. PLEASE NOTE that you have an address ************* that is not valid. Please call on my land line ***********.. i have been attempting to g… read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I dont remember my pw for gmail. It wants to senda text to
Hi ***** I dont remember my pw for gmail. It wants to senda text to me. That's great except i changed phone# ***** then. Help!… read more
Cody
Cody
Computer Science
2,431 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x