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I could not send replies to e-mail I was receiving through…

Customer Question
I could not send...

I could not send replies to e-mail I was receiving through our home provider xfinity. Talked with them and they had me delete the mail icon from my IPAD set up mail through their website and said to contact Apple about how to get the mail icon back on my IPAD and the ability to receive and send e-mail... what do I do?

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Yes but now I can't get to mail since I have no icon.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

No.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't know really... my concern is can my mail be restored?

Submitted: 8 months ago.Category: Email
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Answered in 2 hours by:
1/4/2018
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,165
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Are you able to access your email via WEB using a browser such as Safari from your computer or iPad?

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Customer reply replied 8 months ago
I have already done that through Safari working directly with Xfinity and they did not charge me anything. You have not answered my question or given me an answer. HOW DO I RELOAD MAIL ICON SINCE XFINITY HAD ME DELETE IT WITH THE IDEA OF RELOADING IT BUT THE ICON IS GONE???
Email technician: bbao, IT Consultant replied 8 months ago

What did the mail icon look like on your iPad? A white envelope on blue square? A red M that looks like big envelop? A blue Y for Yahoo mail? Or something else?

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Customer reply replied 8 months ago
no I do not want you to connect me remotely. I want you to refund the amount already charged to my credit card as I have previously requested since I did NOT agree to pay this sum and your advertisement for your services is very deceptive. Please refund the amount charged to my credit card, less the $5 originally advertised, and remove my credit card information from your files immediately.
Email technician: bbao, IT Consultant replied 8 months ago
I am a tech here not a billing guy. I opt out and please speak with JustAnswer customer services for any billing concerns. Bye
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Email technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,671
Experience: Email expert with over 5 years experience
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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