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I had a lot of spam, unknown people asking me to take them…

Customer Question
Second opinion] I had...

Second opinion] I had a lot of spam, unknown people asking me to take them off their list which I don't know those people and its a hacker. My friend said he could clear it up but he lost my e-mails. Then tried to retrieve it thru google and yahoo, thus sending me 73 old,old e-mails but not the ones that I had saved like my dna ancestry and others, this happened two days ago. I need my saved e-mails back.and to get rid of that hacker. I left the peoples outrage messages in my spam. BUT really need my e-mails back.

Technician's Assistant: How's your internet connection? Are you checking Yahoo from a browser or a mail client (e.g. Outlook)?

I have IncrediMail (my e-mail program) Internet is fine. I am a 85 yrs. going goofey lol. I didn't do the yahoo that friend is the one who was trying to get my e-mails back.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

My friend is the one who went to yahoo, don't have. He tried to get my e-mails back that way. Im a 85 yr.old and going goofey, lol Don't have outlook.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have IE and windows 7

Submitted: 7 months ago.Category: Email
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Answered in 4 hours by:
1/4/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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