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I can send messages from Microsoft live mail but not

Customer Question
I can send messages...

I can send messages from Microsoft live mail but not recieve

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I believe mail client Microsoft Live Mail

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Possible

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Spectrum support was trying to help with client yesterday and recommended we contact microsoft

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
are you still there?
Answered in 6 minutes by:
1/3/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,255
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 7 months ago
windows 10
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Please reply at the box below. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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