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My email account has disappeared. Yahoo. My phone and web…

Customer Question
My email account has...

My email account has disappeared

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

My phone and web browser from my computer

Technician's Assistant: What troubleshooting have you tried?

I’ve tried recovering it, but yahoo claims that my email does not exist. But if I try and recreate it, it says the username is ***** ***** use.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I’m thinking it was hacked. I had it on the yahoo app on my phone and I went back to use it and it vanished.

Submitted: 6 months ago.Category: Email
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Answered in 10 hours by:
1/4/2018
Email technician: Josh, Computer Enthusiast replied 6 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,959
Experience: Email expert with over 5 years experience
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 6 months ago
I do need assistance still! Thanks Josh!!
Email technician: Josh, Computer Enthusiast replied 6 months ago

What is the email address?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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