Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

How do I get access to an old, old @msn.com email address?

Customer Question
How do I get...

How do I get access to an old, old @msn.com email address?

Technician's Assistant: Are you logged into your email account on any other devices?

Not the old msn account. I was just logged on an outlook account, and I'm not really sure how I even got to that.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I can't even get to a log in screen to try to reset the password. the email address is***@******.***

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

What I'm trying to do with this msn email address is get access to reset a yahoo password. my account was locked during the time the at&t and yahoo accounts UNmerged. I think someone was trying to hack the account because the at&t portion was locked as well. I was able to get the at&t portion fixed. for some reason, I need access to my old msn.com email address to reset the yahoo portion of the account. very frustrating!!!

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 hours by:
1/3/2018
Email technician: Pete, Computer Expert replied 6 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,348
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

Ask Your Own Email Question
Email technician: Pete, Computer Expert replied 6 months ago

When did you last access the old MSN email account?

Ask Your Own Email Question
Customer reply replied 6 months ago
Maybe 10 years ago. Who knows?! A VERY long time. I have an even older aol email account that I can still access, so I don’t understand why I can’t get this msn account.
Email technician: Pete, Computer Expert replied 6 months ago

With Microsoft, if you do not access the account for 12 months they will deactivate it and eventually delete it, so if it hasn't been accessed for 10 years then it no longer exists.

You will need to report the Yahoo account as "compromised" to recover it - this would treat it as if a hacker had changed the recovery email address to a different one, so it will give you a different recovery method.

https://login.yahoo.com/account/challenge/username

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating.

Pete.

--------------------

Ask Your Own Email Question
Email technician: Pete, Computer Expert replied 6 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

Ask Your Own Email Question
Customer reply replied 5 months ago
I apologize for the very long delay in response. When I click on the link you provided, I put in my email address. The response I get is something like you were timed out due to security purposes. I'm still not able to get in.
Email technician: Pete, Computer Expert replied 5 months ago

Can you try it again and complete it within 60 seconds or so?

Ask Your Own Email Question
Customer reply replied 5 months ago
I’m doing it immediately, and it’s still saying “oh no..your session has timed out for security purposes while you were away...let’s try again.”
Email technician: Pete, Computer Expert replied 5 months ago

Go to the Yahoo Account security page at https://help.yahoo.com/kb/SLN2617.html

Click Change password.

Enter and confirm your new password.

Click Continue.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,348
20,348 Satisfied Customers
Experience: CISCO certified computer and networking expert

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My msn email has me locked out. It says that someone is
My msn email has me locked out. It says that someone is trying to hack it..but I cannot get back in. I do not have another email address. I tried to restart but I do not remember the answer to the one… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My FB account is locked. I cannot remember my original
My FB account is locked. I cannot remember my original password ***** cannot go any further … read more
Ebram Kerolos
Ebram Kerolos
Information Technology
28 satisfied customers
My email account has been hacked by someone in Nigeria and
My email account has been hacked by someone in Nigeria and I am afraid Facebook could be next, what can I do?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I am trying to help my friend who lives next door to me. She
I am trying to help my friend who lives next door to me. She has a yahoo email account that was recently hacked and has been unable to change her password ***** the yahoo account. When trying to chang… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have been locked out of my att.yahoo.com email account. I
I have been locked out of my att.yahoo.com email account. I have an sbcglobal.net email address that I've had for years, but I have not had any att service for several years. I believe my account was … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
i need help to access my free att email account that was hacked
i need help to access my free att email account that was hacked 3 wks ago and is now closed. can you help me retrieve/reset my password? I don't want and CANNOT lose some of the emails i have on that … read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
Please tell me step by step how to activate my MS Office Live
Please tell me step by step how to activate my MS Office Live Mail account. This has never happened before and occurred during the night when I wasn't on the computer. I am on XP Professional. Thank y… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I had my [email protected] Had to change it to [email protected]
I had my***@******.***. Had to change it to***@******.*** How can I transfer my old favorites and mail to the***@******.*** account. If I can't transfer it how can I open it to view? Thank You… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My msn.com email account is blocked and I cannot acces. I
My msn.com email account is blocked and I cannot acces. I have already been told to set up another account, on the telephone helpline,BUT i need to access the old acount urgently. Please help… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My husgand and I have had a free account with AT&T since
My husgand and I have had a free account with AT&T since 2004 and have Yahoo email accounts (merged with AT&T). We are not able to access our account/emails. AT&T support says they cannot help me beca… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
My msn account has two email addresses. If I close my email
My msn account has two email addresses. If I close my email account on msn.com, will that affect my wife's email account on the same account and how can I accomplish this?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I had to change my e-mail from MSN to Verizon. I need to retrieve
I had to change my e-mail from MSN to Verizon. I need to retrieve my e-mail, and would think you could forward them to my new e-mail which is:[email protected]… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
my msn.com email address was hacked over the weekend. I changed
my msn.com email address was hacked over the weekend. I changed my password, but can not remember it. I've tried to reset it w/o success, tried all the links msn has suggested, called many phone #'s a… read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor\u0027s Degree
43 satisfied customers
My msn account has been hacked, no way to receive the return
My msn account has been hacked, no way to receive the return code that MSM says they will send. Been 3 days. They can use my hotmail, but my email account is msn and nothing is coming thru on in that.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
How do I change my password? My inbox was hacked and sent
How do I change my password? My inbox was hacked and sent a email to a couple hundred of my closest friends! Now I can't send email from my account. XXXXX XXXXX [email protected]… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
I have an msn.com account, it was hacked, sending out spam,
I have an msn.com account, it was hacked, sending out spam, reset password, temp. password XXXXX to an old email address at my past employer, no longer live. How do close account without password XXXX… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I have been locked off my yahoo account and mail for three
I have been locked off my yahoo account and mail for three days now and am unable to logged on I need help!!!!!!… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
my email address,[email protected] seems to have disappeared!
my email address,[email protected] seems to have disappeared! for the last few days it just keeps telling me to sign up for Live,something, cant' remember i just signed up for that and still can't find m… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x