Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My email account is not working in Outlook. On my computer.

Customer Question
My email account is...

My email account is not working in Outlook.

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

On my computer

Technician's Assistant: What troubleshooting have you tried?

I thought is was from my AT&T internet that I just got yesterday but they said it was my gmail account. I don't know how to troubleshoot because I am very old and need your help.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Yes, if I go online to my gmail account, it appears to have the wrong person's account, my girlfriend Janet.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
1/3/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 6 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,964
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 6 months ago

Do you remember your email and password?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

6,964 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My original account ([email protected]) was stopped by
My original account (*****@******.***) was stopped by Google, about two months ago, and I've not been able:to recover it, even thought I've tried many times. Can you help to recover it? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I receive daily 10-15 identical junk mail messages from
Second opinion] I receive daily 10-15 identical junk mail messages from Audible.com. For the last two weeks this is the only email I have received. Their technical support did not solve the problem so… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Somebody hacked my gmail. Phone / web browser. I tried
I tried putting my password ***** it said it was wrong and the person switched all my backup emails and numbers … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Is there any way you can help me log into a new microsoft
Hi Is there any way you can help me log into a new microsoft email act? … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
Not email whole phone. All 3. On all. Maybe i have wrong
maybe i have wrong person i was told to contact google support because phone has a code on it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Bought Surface Pro in Florida under email address. Moved to
Bought Surface Pro in Florida under email address***@******.***. Moved to Arizona and created new***@******.*** via 365 Personal. Online will not let me assign the new email address as it says it is a… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I need to find an old gmail account. I use Outlook all the
I need to find an old gmail account. I use Outlook all the time but a relative in England's email address is no longer going through so my tech person said to have her write to me at my Gmail account.… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just got a new phone and I can't log in to my email. They
I just got a new phone and I can't log in to my email … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I don't have my old password so I requested to start new
I don't have my old password ***** I requested to start new account. they said they would email me a link at gmail to do the new account and I never received it???? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Can't get on, [email protected] Has happened before
How do you access your email most often? On a phone or tablet, or through a web browser?… read more
Sina Serati
Sina Serati
Bachelor\u0027s Degree
I have to gmail email accounts and have just spent over an
I have to gmail email accounts and have just spent over an hour following the online instructions to link the accounts. I want to be able to access both accounts on the same page -- toggling between t… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just set up a new gmail account on my iPad. I want to copy
I just set up a new gmail account on my iPad. I want to copy onto it a contact list from another gmail account. How do I do that? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My ex girlfriend got access to my gmail and changed my
My ex girlfriend got access to my gmail and changed my password ***** me. What can I do?????? … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I got a message saying that a change in my account requires
I got a message saying that a change in my account requires I sign in again. I also had a note that my account was accessed from another city.... When I tried to type my password ***** didn't work.. W… read more
Mr.Med
Mr.Med
1,188 satisfied customers
I can't sign into my outlook account. It won't take my email
I can't sign into my outlook account. It won't take my email address, I have two of them connected to the account. I used my phone number to reset password ***** it still won't take it. Since I tried … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Hello, my ex husband sent me an e-mail that said "missing you.&qu
Hello, my ex husband sent me an e-mail that said "missing you." I sat there stunned, asking myself what the hell does this mean? About a minute later after it was sent, he writes saying sorry, that wa… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My grandson accidentally deleted my email and I cannot get
My grandson accidentally deleted my email and I cannot get it back. My email address [email protected] I cannot find my password. Can you help me get it back? Thanks kindly Janet Wade… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Why is their problems with gmail recently some sent emails
Why is their problems with gmail recently some sent emails never recieved and some got deleted my sent emails and connection problems with gmail even on my new pc now?… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x