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I have service through Century Link, but my email address…

Customer Question
I have service through...

I have service through Century Link, but my email address domain name is ***** ***** from our days with Qwest.com, i.e., msn.com.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I'm trying to send a scanned document, but mail software is asking me for my password, which I have long since forgotten. Century Link says I need to talk to the host for msn.com. Suggestions?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I normally use Hotmail, but when I scan a doc directly to email, the intrinsic email software is activated, not Hotmail.

Submitted: 6 months ago.Category: Email
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Answered in 3 minutes by:
1/3/2018
Email technician: PC_Wizzard, Computer Enthusiast replied 6 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Email
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Email technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

What operating system do u use? and what email application popups when scanning to mail?

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Email technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

Please CLICK HERE and open the file

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Customer reply replied 6 months ago
What card numbers did I give you? I don't think I made a mistake.
Email technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

I cannot see from my side but let us connect and I can assist you

CLICK HERE and open the file

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Email technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

Please run or open the file called Elsinore Screenconnect

We can use TeamViewer as well if you struggle with the link above

Download from link below and open TeamViewer and provide me with the ID and password ***** the screen

https://download.teamviewer.com/download/TeamViewerQS.exe

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Customer reply replied 6 months ago
Can you work on a Mac computer?
Email technician: PC_Wizzard, Computer Enthusiast replied 6 months ago
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Customer reply replied 6 months ago
I have decided to decline your offer of assistance. Card charges will be rejected.
Email technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

Ok no problem

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