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I have Comcast Xfinity for my TV subscription their service…

Customer Question
I have Comcast Xfinity...

I have Comcast Xfinity for my TV subscription their service goes through the internet. I just signed up with Google G-mail. Comcast says Google needs to have my wi-fi connected and stabilized before I can get any TV programs. Is this something you can help me with?

Technician's Assistant: Are you able to connect using an ethernet cable?

I don't know. They didn't say anything about that.

Technician's Assistant: Which lights are colored and/or blinking on your router?

I don't have a router. I'm on vacation in Florida and am using my laptop with a Verizon portable wi-fi.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

That's it. Thanks.

Submitted: 7 months ago.Category: Email
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Answered in 1 hour by:
1/3/2018
Email technician: Sheri, Expert replied 7 months ago
Sheri
Sheri, Expert
Category: Email
Satisfied Customers: 861
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-89cw99d9-,

Thanks for using JustAnswer. I am happy to assist you with this issue. I just want to clarify the issue. You have an Xfinity/Comcast Account at your Florida location or at your main residence? Are you using a Verizon hotspot and trying to watch Comcast TV on a mobile device? Please clarify so I can help you further.

Regards,

Sheri-Expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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