Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot access my e-mails. That.s a good question. I bought…

Customer Question
I cannot access my...

I cannot access my e-mails

Technician's Assistant: Are you logged into your email account on any other devices?

That.s a good question. I bought a new phone yesterday so I am not sure. I cannot get past entry of pasword

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone is(###) ###-#### I can answer sec questions

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I dont think so

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
1/3/2018
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a computer right now? or your new phone?
  2. What email account are you trying to access?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
For the last couple of months I have been having a problem
For the last couple of months I have been having a problem that I have tried to ignore. At one point, I sent an e-mail to a food service (I think it was called Foodie) and I transposed to letters so i… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I messed up my e mail address and password. G mail. Tablet
Tried to change everything but it didn't work. Is there any way to start all over. I just bought this pad yesterday … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Yesterday I received a message someone tried to sign-in and
Yesterday I received a message someone tried to sign-in and google blocked this sign in. I verified that yes it was not me as I live in Albufeira and someone tried to log in from Lisbon. I requested t… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My gmail has been locked because it can't be verified. When
My gmail has been locked because it can't be verified. When I have a code sent to the only phone associated with the account, it isn't enough to verify. I have tried all other methods to no avail. Is … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
My e-mail is good and I receive my information on my I
My e-mail is good and I receive my information on my I phone. But I cannot get my desk top computer to let me see/send e-mails … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
Yesterday morning, my husband answered a phone call and the
yesterday morning, my husband answered a phone call and the person on the other end said something about my computer is having trouble. He didn't understand what they were talking about and thought it… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
Morning i lost my fhone. And i dont know my pasword and olso
and i dont know my pasword and olso i dont yuse animore my recover fhone number … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I can't log into face book, I have tried everthing, about a
I can't log into face book, I have tried everthing … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I know I sent a message to someone and wanted to re-read
Hi, I know I sent a message to someone and wanted to re-read what I wrote but now cannot find it anywhere. I didn't think I deleted it, but, what if I did? Can I somehow get the message back? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
E-mail is fine.....just this one e-mail had a mention of
e-mail is fine.....just this one e-mail had a mention of something to look at at facebook...it is my facebook accout I cannot get back to..was working yesterday and will not accept my password. I thin… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Second opinion] I cannot log into my account I dont have the
Second opinion] hello I cannot log into my account I dont have the phone numbers that I used to have, is there anyway you could give me a temp password ***** I can log into my account, as I forgot it… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot access my email through local outlook.com, I forgot
I cannot access my email through local outlook.com, I forgot my password ***** I cannot get a new one through the system. I want to san and e-mail but I can only do that by going on the internet where… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I had an sbc global e-mail, when are the problem came up, i
I had an sbc global e-mail, when are the problem came up , i have not been able to log in to my e-mailed that, I have tried everthing new passwor , i think I have to many e-mail address, but my old wi… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
It is not cell phone. I no longer have Att. But kept e mail.
It is not cell phone. I no longer have Att. But kept e mail. It says I cannot connect to server. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Thanks. I have looked for a hour on your "help site" and
Thanks. I have looked for a hour on your "help site" and cannot get the answer. I need to reset my password ***** a google E-Mail account ([email protected],com). However when I follow the instru… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I rogot my AIM password so I cant log into my facebook an
I rogot my AIM password ***** I cant log into my facebook an computer due to never looging out on my smart phone , my account has been hacked and I want to retreive my password ?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I recently change my pw on yahoo email. I also changed it in
I recently change my pw on yahoo email. I also changed it in my iPhone. I can get to the mail from my iPhone but from my computer I cannot. I am sure I wrote down the password. When I try to go to the… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
hotmail account for my 90 year old aunt is locked because we
hotmail account for my 90 year old aunt is locked because we need to get a security code. The only phone # XXXXX in her account is the phone at her house. her house is 120 miles from me. I asked to ha… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x