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Cannot send mail from my google account. Says ‘user name or…

Customer Question
Cannot send mail from...

Cannot send mail from my google account. Says ‘user name or password ***** *****’. I’ve gone to ‘settings’ but don’t see a place to insert my password

Technician's Assistant: Are you logged into your email account on any other devices?

Not at the moment

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I’ve reset the password ***** in the last two days, just can’t find where to insert it in settings. I can log in to my account, just can’t send or receive emails. Have 17unsent in my outbox

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

How much does this info cost?

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
I gave my credit card info for today’s help, but don’t need to join.
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
How long before I hear from you?
Answered in 12 minutes by:
1/3/2018
Email technician: GeekGal, Email Support Specialist replied 7 months ago
GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1,832
Experience: MIS Degree & 15 + years experience supporting email issues of all kinds
Verified

Hi there! My name is*****'m sorry that you're having this problem. It would be my pleasure to assist you. How do you access your email? On a computer? On a phone? through a web browser or through a program or APP?

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Email technician: GeekGal, Email Support Specialist replied 7 months ago

Please note: You are seeing offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional . Please feel free to ignore them.

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Customer reply replied 7 months ago
I see that $30 has been debited from Paypal. I thought it was $5 to start.
Customer reply replied 7 months ago
I access email from my laptop, iPhone and iPad
Customer reply replied 7 months ago
Are you there?
Email technician: GeekGal, Email Support Specialist replied 7 months ago

As an independent contractor I don't have access to billing information, So i have to refer any billing questions to Customer Service. You can contact Customer Support via email at *****@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help.

On which device do you see the emails in the outbox? On all or on just one?

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Customer reply replied 7 months ago
I’m going to log off and call Apple. Thanks.
Email technician: GeekGal, Email Support Specialist replied 7 months ago

You're welcome.

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Jess M.
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Category: Email
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2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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