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My gmail says claudettelralls at the top of my gmail. It has…

Customer Question
Hello my gmail says...

Hello my gmail says claudettelralls at the top of my gmail. It has always been***@******.*** How do I get this back to***@******.***

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Thru my laptop

Technician's Assistant: What troubleshooting have you tried?

I tried both addresses and I can't get anything to go thru now

Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
1/3/2018
Email technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 6 months ago

When did this email issue first start? Do you know the password ***** your original Gmail account?

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Customer reply replied 6 months ago
No not sure it just has autofill
Email technician: Bryan, Computer Support Specialist replied 6 months ago

OK, do this now:

Open up Gmail; when it automatically brings up the other account, click on the colored circle icon at the top-right corner of the email page and click "Sign out."

Next, click "Use another account" - are you able to sign back in to your old account this way?

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