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Up to yesterday everything was working fine with my GMail,

Customer Question
Up to yesterday everything...

Up to yesterday everything was working fine with my GMail, FB etc...then I decided to check on a recipe that was on FB I believe and now that page is blocking my access to my mail etc...very irritating and I cannot and don't know how to get back it all. I am not an expert on computers. Please reinstate. Thank you

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I cannot even get to my GMail. When i press on my Google Chrome button as I have always done to open the page to get to mail or FB, this RECIPE page pops up, I want to rid of this page and be able to open above mail, fb asap.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes I should and do.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I only want to get back to normal. By the way I do not have YAHOO any longer, I cancelled that long time ago and yet it sometimes pops up and need a password ***** log on, again irritating. I have GMAIL period. Thanks for the help.

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
1/3/2018
Email technician: Chris L., Support Specialist replied 7 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,821
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. It sounds like you may have been infected with adware of some kind. Are you able to close this pop up?

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Customer reply replied 7 months ago
I’ll try.
Customer reply replied 7 months ago
Is this $39.00 per month.? Or one time charge?
I cannot afford monthly charges as previously stated to Mr. Technician.
One time charge is ok to reinstate everything, no monthly please. Thank you for your he
Help. Kathleen.
Email technician: Chris L., Support Specialist replied 7 months ago

It is a one time charge. Were you able to get rid of the pop up?

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Customer reply replied 7 months ago
I must be dumb, which emblem is the pop-up? Where do I go for this?
Email technician: Chris L., Support Specialist replied 7 months ago

You said you were getting an advertisement pop up, is it still there?

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Customer reply replied 7 months ago
stir there. When I clicked on Google Chrome to try to access GMail, that recipe page is still around, I cannot move, frustrating, I am locked.
Email technician: Chris L., Support Specialist replied 7 months ago

Your payment for remote service failed

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Email technician: Chris L., Support Specialist replied 7 months ago

Let me have a look anyway, I should be able to fix this quickly

Please click HERE and then click agree, a file called elsinore screen connect will download and you need to click that and allow it to run.

You will need to be on a windows computer in order to make the remote connection, if you are not please let me know.

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Customer reply replied 7 months ago
The above caption says “ the computer will no longer receive Google Chrome updates because Mac OS X etc...are no longer supported
Email technician: Chris L., Support Specialist replied 7 months ago

Are you using a mac?

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