Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I got a new cell phone and my email password was changed now…

Customer Question
I got a new...

I got a new cell phone and my email password ***** changed now I can't login on my PC

Technician's Assistant: Are you logged into your email account on any other devices?

Yes just on my cell phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My phone # is ***********

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
1/3/2018
Email technician: Sandy, Computer Specialist replied 6 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,883
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Ask Your Own Email Question
Customer reply replied 6 months ago
Can you reconnect my Gmail account on my PC
Email technician: Sandy, Computer Specialist replied 6 months ago

May I connect with you over secure remote session and fix/check the issue directly while you stay in front of the computer?

Ask Your Own Email Question
Email technician: Sandy, Computer Specialist replied 6 months ago

Please type your contact number(landline or mobile). I will call you directly and help you with this.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
We just got my wife a new smart phone to replace the one
We just got my wife a new smart phone to replace the one that broke. All her contacts were backed up to an old gmail address whose password ***** forgot. To change her password, we'd have to use a pho… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I had to change my yahoo mail password but it is not working
I had to change my yahoo mail password ***** it is not working in send/receive password ***** askd … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Original email was. That went away and they asked for change
Original email was***@******.***. That went away and they asked for change to which I gave my gmail login by mistake. Now I'm in a loop whereby the gear/setup will not open and says to contact you fol… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
It has been hacked. [email protected] I don't. I set up
How do you usually access your email? On a phone or tablet, or through a web browser?… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have lost they both passwords to a yahoo and gmail
i have lost they both passwords to a yahoo and gmail account.they were very similar. i answered secret questions and login info has been sent to both accounts. my cell phone was stolen and i now have … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I want to change my password on my gmail account because
I want to change my password ***** my gmail account because another account I have with the sam password ***** hacked.I changed it and then screwed it up. Now I cannot get into my email at all . Googl… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
Got cell phone message that my password was used far from
got cell phone message that my password ***** used far from home and asked if it was me. Said no and changed password ***** cell. Now I am unable to sign in on my PC with either my new password ***** … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
Login. How can I recover password after changing e-mail
Login. How can I recover password ***** changing e-mail address from Verizon to***@******.***? Changed password ***** get error messages. Also, have MacBook Pro and cell phone #4137680247. Can I use s… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Can't change my email ([email protected]) login because
Can't change my email (*****@******.***) login because login comes up with another member of my company (*****@******.***) login. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Someone changed my password & accessed my account without my
someone changed my password & accessed my account without my consent. I don't know the new password & can't get in.. I tried introducing a new password ***** 20 times now , following all the security … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Forgot my password. But just found it. Can't get into my
Hi. forgot my password. But just found it. Can't get into my account. You sent me new password ***** my cell phone and now have total strangers account on my computer. … read more
Moses C
Moses C
Bsc
764 satisfied customers
My phone is locked because of an abnormal factory reset it
My phone is locked because of an abnormal factory reset it says sign into the Samsung account that was previously used on this account to confirm it belongs to me however I don't remember the login or… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I updated the apple account on my cell phone account. When
I updated the apple account on my cell phone account. When the update was loaded, I had to sign into my account. I've tried to do this on both my cell and PC. I am not able to get into my account usin… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I can't reset my password. I never reset my user name and
I never reset my user name and I'm not sure when I reset it last. I got a new cell phone number and I can't set up the e-mail on it because I don't remember my password.I have a new cell phone number and the e-mail retrieval is old. Can't get into that either. My laptop is logged into my mail but when I tried to update the cell phone number it asked for my password … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I can't get into my gmail account. My account is. The most
I can't get into my gmail account. My account is***@******.***. The most recent password ***** I've used is GeoPris58. … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
30 satisfied customers
I have a surface that says that I need to reset the password
I have a surface that says that I need to reset the password ***** how can I do that if I can't access the computer?I am writing to you on my desktop.… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
I need to update my account with my new cell number so that
I need to update my account with my new cell number so that aol will recognize my account so I can change my password.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I need to know my username and password. Ijust bought a new
I need to know my username and password. Ijust bought a new cell phone and i can't get onto facebook. my email address is *****@******.*** if that will help. my name is ***** *****… read more
James K.
James K.
Consultant
1,585 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x