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I believe I need to update my aol version, to Windows 10.

Customer Question
I believe I need...

I believe I need to update my aol version, to Windows 10. please. I am unable to get on AOL today for some reason.

Technician's Assistant: When did you last update your software?

It seems like it was a couple of days ago. But it must have been the wrong one. Now it does not recognize my sign in ot password.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I am unable to even get on my computer today.

Submitted: 6 months ago.Category: Email
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Answered in 1 minute by:
1/3/2018
Email technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 6 months ago

Just to clarify, are you not able to log on to your Windows account itself? What's your AOL email address?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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