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It is set up with an email I don't use now and it won't let…

Customer Question
It is set up...

It is set up with an email I don't use now and it won't let me remove it. This seems to cause it to just go slow or to fade out to white. I have turned it off and re started to no avail. Sue

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone and main computer.

Technician's Assistant: What troubleshooting have you tried?

I had a tesk person out 2 weeks ago and she said I would have to keep the bigpond address as that's what the computer was set up with but it seems to me that is what is causing all the trouble because it repeatedly starts when I open it with the Bigpond address not the gmail I now use. Seems it can't be wiped off.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

It's a Windows 7.

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
1/3/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,072
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago

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8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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