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Thunderbird won't download. Charter.net. Thru charter.net.

Customer Question
Thunderbird won't download. Technician's...

Thunderbird won't download.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Charter.net

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Thru charter.net

Technician's Assistant: What troubleshooting have you tried?

None yet. just trying myself.

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
1/3/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,250
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 7 months ago
win10
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/yd3azgoj
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/yd3azgoj
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

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Customer reply replied 7 months ago
The program, https://tinyurl.com/yd3azgoj won't load either.
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

Click on the website below:

https://tinyurl.com/yd3azgoj

- Then do you see the item called Elsinore.ScreenConnect.Client showing at the bottom?

- If yes, can you open / run / install the item Elsinore.ScreenConnect.Client? Is there any error or message?

Please reply at the box below. Thank you.

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Customer reply replied 7 months ago
It opens a window then the window closes.
It is a new laptop.
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

1. Press at the same time the two keys Ctrl and J on the computer's keyboard

2. Then open / run / double-click on the item called Elsinore.ScreenConnect.Client and open / run / install it.

Ask Your Own Email Question
Customer reply replied 7 months ago
Still won't download.
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

So you click on the website below:

https://tinyurl.com/yd3azgoj

, then a window then the window closes

, then do you see an item called Elsinore.ScreenConnect.Client showing at the bottom of the computer's screen?

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Customer reply replied 7 months ago
are you there, or here?
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

Yes, I'm still here.

- Can you download / install the TeamViewer program at the website below:

https://www.teamviewer.us

, then tell me the ID and Password ***** the TeamViewer program. Do not close the TeamViewer program.

Please reply at the box below. Thank you.

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Customer reply replied 7 months ago
It will not download anything.
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

I'm sorry. I'm not sure about this issue. Let me open this issue to other experts. Thank you for your patience.

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Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,988
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Why don't you backup all profile data then uninstall and reinstall the TB again?

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