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Is no longer working and has not been working for some time…

Customer Question
Is no longer working...

Is no longer working and has not been working for some time - I need to fix it

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook - i think

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Though web browser - it is diverted through to a gmail account

Technician's Assistant: What troubleshooting have you tried?

None - my step son did try but didn't work

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My step son said the account had been hacked?

Submitted: 6 months ago.Category: Email
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Answered in 16 minutes by:
1/3/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 6 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 6 months ago

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

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Kamil Anwar

Exchange & Email Consultant

6,963 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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