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I can't get my emails because they keep asking for my

Customer Question
I can't get my...

I can't get my emails because they keep asking for my password. I have tried every password ***** have used, but they are rejected. And it doesn't give me the choice to change my password. HELP!

Technician's Assistant: Are you logged into your email account on any other devices?

No. This all started when I tried to link my iPhone and no password ***** Now I can't open my Live Mail at all.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

But they haven't even asked for that.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, just help me.

Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
1/2/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,154
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 7 months ago
Windows Live Mail
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

Does your email address ends with @gmail.com, or @aol.com, or @yahoo.com, or @hotmail.com, or @icloud.com, etc.?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Customer reply replied 7 months ago
No, do not connect me. I thought was dealing with live mail.
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

Microsoft has disabled Windows Live Mail, so they are not supporting Windows Live Mail anymore. I'm the computer tech; I can fix your email issue right now for you; we guarantee our service. Thank you.

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Customer reply replied 7 months ago
I don't want to deal with you, You can keep your lousy $5.00
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

I'm sorry; Microsoft does not support Windows Live Mail anymore, and they charge you a lot more. We have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

You can always get back to us for any computer issue; we guarantee our service. Thank you.

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Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Okay, I have to clarify a few things:

1. It is true that Microsoft has discontinued Windows Live Mail and removed official support, but this doesn't mean the WLM software is no longer workable. The existing WLM installation can keep working as before.

2. What's the email address managed by WLM?

3. Are you able to access the same email address on your iPhone?

Thanks.

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