Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cant get into my gmail account. But it has been changed…

Customer Question
I cant get into...

I cant get into my gmail account

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but it has been changed and when i send in the recovery and im sent a code it tells me it cant verify that its my account

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

The number to call is(###) ###-####

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 hours by:
1/3/2018
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,819
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
> I cant get into my gmail accountPlease clarify how do you access your Gmail got the above issue? Via web? Using a Mail app?
Ask Your Own Email Question
Customer reply replied 6 months ago
Every time i get e verification number im told they cant verify that i own the account is there a way around that or can it be verified personally on the phone how do i let them know that i own the email address
Email technician: bbao, IT Consultant replied 6 months ago

Hello, welcome back. I am in a remote session, will be with you shortly. Thanks for your patience.

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 6 months ago

Okay, for replying late.

Do you mean you have tried Google Account Recovery yourself and always failed?

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 6 months ago
What were the questions asked by Google during the password ***** process? Please just let me know the questions, not the answers. This will help me determine the current situation of your account. Thanks.
Ask Your Own Email Question
Customer reply replied 6 months ago
i've tried again to enter***@******.*** and all i get is they can't verify that this is my account how would i send them verification to this account? if there is no way to get in from my end would it be possible from yours with the securely connect
Customer reply replied 6 months ago
i just go into forgot pass word and they send a verification code they have asked no questions
Email technician: bbao, IT Consultant replied 6 months ago
They did ask other questions such as a (1) phone number ending with 32 and (2) year and month of creation date. Do you have the answers for the questions?
Ask Your Own Email Question
Customer reply replied 6 months ago
no i dont have answers for those questions the phone number has changed and i dont know how to inform them of that. I dont know when i opened this account so i cant answer that question either
Customer reply replied 6 months ago
if i sign up for securely connect can you guaranty entery to this account***@******.***
Email technician: bbao, IT Consultant replied 6 months ago
I can't guarantee, as the success depends on the info you can provide, not me. What I do is to help you walk through the right steps, answer the questions properly and apply some hints when required.
Ask Your Own Email Question
Customer reply replied 6 months ago
is there another way to verify this account so i can enter it like talking to an operator or programmer at google
Email technician: bbao, IT Consultant replied 6 months ago
Google doesn't provide support for their free email service. See below official statement.Contact Google Email Support
https://support.google.com/a/answer/1047213
Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 6 months ago
Okay, I can offer you remote assistance and guarantee refund if the account can't be recovered. If you agree I can see the offer now.
Ask Your Own Email Question
Customer reply replied 6 months ago
i have to go to work but i will get back to you with that on Saturday is that alright
Email technician: bbao, IT Consultant replied 6 months ago
Sure. Please buzz me here once you are available again. Thanks.
Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask bbao Your Own Question
bbao
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,819
1,819 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

bbao is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Are you with google? do you charge to help? Gmail. D all the
forgot my pw and all the questions they ask it ends up saying they cant tell if its me. might be cuz I dont remember when I opened the acct … read more
Harry
Harry
2,046 satisfied customers
I am having trouble accessing my gmail. my ex girlfriend
i am having trouble accessing my gmail. my ex girlfriend deleted it and then logged back into it and changed things. i cannot sign into my gmail and i need too. and whats weird is when i try to do the… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My email has been hacked and i am wanting to recover. i am
hi there, my email has been hacked and i am wanting to recover. i am using a gmail account … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I cant remember my gmail acct.. i make it as far as, what
i cant remember my gmail acct.. i make it as far as , what was the date you opened your accot i cant remember so it says they cant verify the acct is mine … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I logged into my old yahoo account i put in all the correct
hello, i logged into my old yahoo account i put in all the correct information, but its asking me to verify … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have been trying to get into my Gmail account that has
Hi, I have been trying to get into my Gmail account that has important information. Somebody got into my account and I no longer have the phone number that I had set up for my recovery password. I don… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
I need help getting into my GMAIL account I Never changed my
I need help getting into my GMAIL account I Never changed my password ***** it won't let me in it says the password ***** ***** … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I want to change my password on my gmail account because
I want to change my password ***** my gmail account because another account I have with the sam password ***** hacked.I changed it and then screwed it up. Now I cannot get into my email at all . Googl… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
I recently lost my phone overseas I now have a new one but
I recently lost my phone overseas I now have a new one but gmail won't let me log in on my phone. All other devices are working … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I need to get in my gmail and I no longer have my phone and
I need to get in my gmail and I no longer have my phone and it's probably still logged in but I have my recovery address and when I getbbthe code it sends me then I enter it it says were sorry eee can… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Cant get into my gmail because google asks for what i think
Cant get into my gmail because google asks for what i think is my correct password,,then they send me a code to the wrong phone number. They insist on 01 but im in Mexico and it starts with 52. Theyre… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I really need your help because my verizon 4g phone is
Hello my name is***** and I really need your help because my verizon 4g phone is locked after I installed a new sim card google said that they can not verify that any of the accounts or passwords are … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot log into a old gmail account My phone number that
I cannot log into a old gmail account My phone number that was the recover number I do not have that phone anymore and the recovery account I am also having troubles getting into … read more
bbao
bbao
IT Consultant
1,819 satisfied customers
I cant remeber the last changed password; and all my
I cant remeber the last changed password; and all my recovery information has changed I created a new email, just to have a verification code sent it and that doesnt work Ive got to much attached to t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
It iwll not let me get itn I have changed password t hen it
It iwll not let me get itn I have changed password ***** hen it says wrong password. then it will just sign me out this has benn happening since friday and i am fretted just a tad LOL i can get into m… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I forgot password for my gmail acct. [email protected] the
I forgot password ***** my gmail acct.***@******.*** the recovery email is***@******.***. and that email is not accessiable. My gmail that I can be reached out is***@******.*** my Name is Tamara (Tamm… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I am trying to fix my grandaughters computer. I have cleared
I am trying to fix my grandaughters computer. I have cleared out viruses and set it back up am kicked out of the google account when I entered her birthdate which is 11. We dont need an all in one goo… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I am trying to reset my gmail and google account password.
Hi I am trying to reset my gmail and google account password. My problem is that the recovery email address I used when setting up the account is no longer in use. I hence cant access the link sent to… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x