Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have my email setup on my phone and have forgotten my

Customer Question
I have my email...

I have my email setup on my phone and have forgotten my password. I recently split with my partner and the recovery phone and email were theirs.

Technician's Assistant: Are you logged into your email account on any other devices?

I can create a security code on my phone from within gmail, but don't know how to use it to reset the password

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

The phone number is ***** an old phone which I no longer have access to

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want to be able to change my password ***** that I know my ex can't get in to my email

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 hours by:
1/3/2018
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,157
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
It might be a silly question, but it is a reasonable to request the ex to work with you in resetting the password ***** personal email address. Another approach is to recall where you ever logged on any other devices via web, there was a chance that the password ***** saved somewhere.BTW, what's your phone's brand name and model number please?
Ask Your Own Email Question
Customer reply replied 8 months ago
Not possible to work with the ex and have not logged on anywhere other than the phone :o( Phone is a Samsung Galaxy J2
Email technician: bbao, IT Consultant replied 8 months ago

Oh, sorry to know that.

> I can create a security code on my phone from within gmail, but don't know how to use it to reset the password

I know you can still receive and send emails using the phone, which means the password *****'t been changed. But what do you mean by "create a security code" on the phone?

Anyway, please advise the Gmail address and let me review and test it.

BTW, if you don't prefer disclosing email and phone here, I may offer you 50% off for remote assistance at $20. It is only available from my side, all request from your side will be always the full rate.

Please advise. Thanks.

Ask Your Own Email Question
Customer reply replied 8 months ago
Hi there,I have decided it is just going to be easier to create a new email account and forward/migrate everything to the new account from the old one. Thank you for your time, but I will sort this on my own now.
Email technician: bbao, IT Consultant replied 8 months ago

Sure. I opt out now. Thanks for using JustAnswer.

Ask Your Own Email Question
Email technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,643
Experience: Email expert with over 5 years experience
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have forgotten my Gmail password and I recently changed my
Hello I have forgotten my Gmail password ***** I recently changed my mobile phone number so I can't even get a temporary password ***** to me … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I forgot my password. I do I have phone number but it's no
Yes I do I have phone number but it's no longer operational and I can recall the second security questions … read more
Ricky Expert
Ricky Expert
Bachelor's Degree
1,398 satisfied customers
I am trying to reset my password on my g-mail account, but I
I am trying to reset my password ***** my g-mail account, but I no longer have access to neither the phone number nor the 2nd E-mail for the two step verification. This would be the phone number(###) … read more
Eric Ewing
Eric Ewing
University IT Manager
197 satisfied customers
I have forgotten my gmail password. However this account was
Hi I have forgotten my gmail password. However this account was created a long time ago and I have used my e mail on my smartphone. I need to change my phone and set my details on my new phone but do … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
We just got my wife a new smart phone to replace the one
We just got my wife a new smart phone to replace the one that broke. All her contacts were backed up to an old gmail address whose password ***** forgot. To change her password, we'd have to use a pho… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Iv forgotten my password cant get into my email also cant
iv forgotten my password ***** get into my email also cant access my facebook as no longer have access to mobile or email on it … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
It is for my partner his gmail account is not opening,his
it is for my partner his gmail account is not opening,his gmail is [email protected] .com.He has tried to recover it every way your recovery page has suggested.and still no success .When he tries they … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I upgraded to a new iPhone and while trying to setup email
I upgraded to a new iPhone and while trying to setup email and iTunes I can't remember my password. I've been through steps to recover, but my backup email no longer exists and the phone number I don'… read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
It's not my computer. I can't log into several of my gmail
Hi, it's not my computer. I can't log into several of my gmail accounts because i forgot my passwords.I changed my phone number recently and … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
143 satisfied customers
I need to get in my gmail and I no longer have my phone and
I need to get in my gmail and I no longer have my phone and it's probably still logged in but I have my recovery address and when I getbbthe code it sends me then I enter it it says were sorry eee can… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
My Microsoft account has been blocked when I tried to change
my Microsoft account has been blocked when I tried to change my password ***** outlook, due to my partner and I splitting up I need to protect my account. I have forgotten my sign on and password ****… read more
bbao
bbao
IT Consultant
2,157 satisfied customers
Having trouble signing on to my gmail account. Won't accept
Having trouble signing on to my gmail account. Won't accept my password. They send a code to an email I no longer have and do not have access to. Richard … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can't get my email password reset without the phone number
I can't get my email password ***** without the phone number attached to my gmail which I no longer have access too. How do i reset it without the phone no. attached. we tried … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Forgot my password to my gmail account & when it wants
Forgot my password ***** my gmail account & when it wants confirmation from secondary account can't receive the message because I can't get into my gmail account … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I have a gmail account whose password I've forgotten. The
I have a gmail account whose password *****'ve forgotten. The recovery information is no longer viable (phone# ***** current, so cannot receive a code for resetting password. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Google can't verify my account so I can reset my gmail, I
Google can't verify my account so I can reset my gmail, I have forgotten my password. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My partner doesnt know how to log into his gmail account
Hi there :) My partner doesnt know how to log into his gmail account even though he uses his email address for emails?? I'm a bit more computer savvy than he is but I can't figure it out. Google is ma… read more
Mr.Med
Mr.Med
1,276 satisfied customers
I set up a gmail account about a year or two ago. [email protected]
I set up a gmail account about a year or two ago. [email protected] I send and receive emails on my phone (where the password XXXXX been saved automatically) unfortunately, I have forgotten the password … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x