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I have my email setup on my phone and have forgotten my

Customer Question
I have my email...

I have my email setup on my phone and have forgotten my password. I recently split with my partner and the recovery phone and email were theirs.

Technician's Assistant: Are you logged into your email account on any other devices?

I can create a security code on my phone from within gmail, but don't know how to use it to reset the password

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

The phone number is ***** an old phone which I no longer have access to

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want to be able to change my password ***** that I know my ex can't get in to my email

Submitted: 3 months ago.Category: Email
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Answered in 2 hours by:
1/3/2018
Email technician: bbao, IT Consultant replied 3 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,349
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
It might be a silly question, but it is a reasonable to request the ex to work with you in resetting the password ***** personal email address. Another approach is to recall where you ever logged on any other devices via web, there was a chance that the password ***** saved somewhere.BTW, what's your phone's brand name and model number please?
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Customer reply replied 3 months ago
Not possible to work with the ex and have not logged on anywhere other than the phone :o( Phone is a Samsung Galaxy J2
Email technician: bbao, IT Consultant replied 3 months ago

Oh, sorry to know that.

> I can create a security code on my phone from within gmail, but don't know how to use it to reset the password

I know you can still receive and send emails using the phone, which means the password *****'t been changed. But what do you mean by "create a security code" on the phone?

Anyway, please advise the Gmail address and let me review and test it.

BTW, if you don't prefer disclosing email and phone here, I may offer you 50% off for remote assistance at $20. It is only available from my side, all request from your side will be always the full rate.

Please advise. Thanks.

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Customer reply replied 3 months ago
Hi there,I have decided it is just going to be easier to create a new email account and forward/migrate everything to the new account from the old one. Thank you for your time, but I will sort this on my own now.
Email technician: bbao, IT Consultant replied 3 months ago

Sure. I opt out now. Thanks for using JustAnswer.

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Email technician: Josh, Computer Enthusiast replied 3 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,671
Experience: Email expert with over 5 years experience
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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