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I am unable to sign in to my google account. They say I have…

Customer Question
I am unable to...

I am unable to sign in to my google account. They say I have no account which I have had for a lot of years.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have my password ***** but am still having trouble. They don't recognize me or my account

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. My e-mail is***@******.***

Submitted: 8 months ago.Category: Email
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Answered in 3 minutes by:
1/2/2018
Email technician: Chris L., Support Specialist replied 8 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,950
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. What happens when you try and sign in with your user name and password? Is it saying it is incorrect?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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