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II am trying to create a Facebook account for a friend. I…

Customer Question
Hi II am trying...

Hi II am trying to create a Facebook account for a friend. I have entered all the relevant information but were it says confirm email address it tells me it does not match. Why is this happening

Technician's Assistant: When did you last update Facebook?

I have no idea. I think he tried this evening. Do you think he should make up another email?

Technician's Assistant: What have you tried so far with your Facebook?

Yes I was opening it for him on my laptop

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Such as what?

Submitted: 6 months ago.Category: Email
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Answered in 2 minutes by:
1/2/2018
Email technician: Jason Jones, Computer Technician replied 6 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,268
Experience: 10+ years of work experience.
Verified

Hello,
I look forward to helping you today.

Are you trying to create the new account on a computer, tablet, or phone?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 6 months ago
I am trying on my laptop
Email technician: Jason Jones, Computer Technician replied 6 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 6 months ago
Am I going to get a response tonight
Thanks
Heather
Email technician: Jason Jones, Computer Technician replied 6 months ago

Hello Heather,

I have sent a couple responses. Are you not getting them?

-Jason

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Customer reply replied 6 months ago
I have just seen your responses on my email. Please do you know why this is happening
Email technician: Jason Jones, Computer Technician replied 6 months ago

There are many reasons why it is happening.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 6 months ago
I am sorry I have no money to pay for your service. We will try another route. Thanks anyway. Regards Heather
Email technician: Jason Jones, Computer Technician replied 6 months ago

You were already charged for this task. Do you want me to send in your refund request?

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Customer reply replied 6 months ago
Okay then please help me.
sorry I was no aware of this. I thought it was to register
Email technician: Jason Jones, Computer Technician replied 6 months ago

Okay. Do you want me to send in your refund request?

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Customer reply replied 6 months ago
if you can't help then please do send in for a refund request
Email technician: Jason Jones, Computer Technician replied 6 months ago

I can most definitely help you with anything. You state that you didn't have money to pay. You have been charged $46.98 (USD).

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Customer reply replied 6 months ago
Please send a request to refund me. Sorry for waistlng your time. Regards Heather
Email technician: Jason Jones, Computer Technician replied 6 months ago

No worries. I am sorry for the confusion. I will send in your refund request now.

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Customer reply replied 6 months ago
Thank you
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