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I have a geek squad acct. my problem is for 3 days i haven't…

Customer Question
I have a geek...

I have a geek squad acct. my problem is for 3 days i haven't had any e-mail in my inbox and i keep getting notices from some one called re-image that says my computer has been taken over by a virus!

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

My internet connection is fine when i type in to my aol mail acct. the only mail i have is trash

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Give me an example

Submitted: 8 months ago.Category: Email
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Answered in 8 minutes by:
1/2/2018
Email technician: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 8 months ago

Just to clarify, we are JustAnswer, an independent, paid support website for tech issues. Would you like to continue troubleshooting your issue with us now?

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Customer reply replied 8 months ago
this isn't the Geek Squad?
Customer reply replied 8 months ago
can you tell me if this is the
Geek squad?
Email technician: Bryan, Computer Support Specialist replied 8 months ago

No. Again, we are JustAnswer - an independent support service for tech issues.

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Customer reply replied 8 months ago
No I didn’t know it wasn’t the geek squad. I should have known when I was asked for my credit card #***** I don’t want your help
Email technician: Bryan, Computer Support Specialist replied 8 months ago

OK, will close this out.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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