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Cant access my gmail - just got a new phone and it didnt…

Customer Question
Cant access my gmail...

Cant access my gmail - just got a new phone and it didnt save passwords .. tried theverification code says google cant recognize me

Technician's Assistant: Are you logged into your Gmail account on any other devices?

My old phone iphone which i cant get too

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes and i tried that too

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
1/2/2018
Email technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 8 months ago

It sounds like you are unable to access your Gmail account so in this case we can try to reset your password ***** your gmail account may I have your Gmail address so that i can check for the password ***** option from my side.

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Email technician: Aparna Indresh,
 replied 8 months ago

Thank you for the information let me check for the options now.

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Email technician: Aparna Indresh,
 replied 8 months ago

May I have your last password ***** remember using with this Google Account?

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Customer reply replied 8 months ago
I dont remember it ! Couldve been bransea 14 - bransea22 - cheercoach12 i cant remember its been so long !
Email technician: Aparna Indresh,
 replied 8 months ago

May I have your contact number which ends with 52?

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Email technician: Aparna Indresh,
 replied 8 months ago

You will be getting a verification code on this number please let me know that code?

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Customer reply replied 8 months ago
462783
Email technician: Aparna Indresh,
 replied 8 months ago

May I know When did you create this Google Account the month and the year?

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Customer reply replied 8 months ago
I dont remember that either- couldvebeen like 2010-2015 i think when i got my phone years agi
Email technician: Aparna Indresh,
 replied 8 months ago

Sorry for the inconvenience caused but without knowing answers to security questions i can not reset the password.

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