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My email address is: [email protected] Armstrong.

Customer Question
My email address is:***@******.*** ...

My email address is:***@******.***

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Armstrong

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through a web browser

Technician's Assistant: What troubleshooting have you tried?

I do not remember my password ***** having said that I can not access my emails

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Can you send me my password ***** my work email so I can write it down for future reference? my work email address is:***@******.***

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
1/2/2018
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. When was the last time that you were able to access your Gmail?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
I am using a Windows computer
The last time I was able to access my gmail was at least 6 months
Email technician: Jess M., Computer Support Specialist replied 7 months ago

If the password ***** ***** the only option to regain access to it is through the reset procedure. Please give me a moment to run the reset for you.

Ask Your Own Email Question
Customer reply replied 7 months ago
I am not going to okay the $39 fee. I will sign up with gmail again with a new user name and password.
What was I charged on my credit card up to this point?
Email technician: Jess M., Computer Support Specialist replied 7 months ago

You were already charged $47. That is what I can see from my end. If you think this is a mistake, you can request for a refund. Here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service.

Best regards,

Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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