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I have not used my Email for a while, now I cannot get in…

Customer Question
I have not used...

I have not used my Email for a while, now I cannot get in it. I am expecting some mail at my Email address.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I wasn't given an opportunity to reset the password. It just said the address did not match.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I want to use my old address.

Submitted: 6 months ago.Category: Email
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Answered in 13 minutes by:
1/2/2018
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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