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I forgot my password,when I reset, it the gmail will not…

Customer Question
I forgot my password,when...

I forgot my password,when I reset, it the gmail will not open using the code sent to me. What can I do ? At the present time I have no reception on my cell phone

Technician's Assistant: Are you logged into your Gmail account on any other devices?

NO

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, except I am 70 years old and right now feel really dumb!

Submitted: 8 months ago.Category: Email
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Answered in 3 minutes by:
1/2/2018
Email technician: Chris L., Support Specialist replied 8 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,948
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Is the problem that you cannot log into your gmail? How do you normally log in, do you use a windows computer or something else?

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Customer reply replied 8 months ago
I need to reset the password. When I get the new password ***** gmail, I type in the new numbers and gmail will not accept them. I am using my home computer, windows 10
Customer reply replied 8 months ago
no I can not pay that amount
Email technician: Chris L., Support Specialist replied 8 months ago

What is the address you need access to?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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