Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have 2 inbox adresses: [email protected] and the newer…

Customer Question
I have 2 inbox...

I have 2 inbox adresses:***@******.*** and the newer one with which I work is***@******.***. I let the system upgrade the outlook, and since I get only the old adress (*****@******.***) on the screen' whenI try to put the other one I get a notice:"cannot expand the folder. Internet Mail is not registered properly. Re-install and try again.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I do not know

Technician's Assistant: When did you last update your Outlook?

Today

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

The new adress was working fine until I upgraded it by the request of microsoft

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
1/2/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,986
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean your Outlook are no longer able to access your Gmail address?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I just switched my bellsouth.net account from POP to IMAP
I just switched my bellsouth.net account from POP to IMAP using Outlook 7. When I delete a message in the Inbox it shows as a strikethrough but doesn't go anywhere. How do I make it move to the junk f… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
IMAP folder nolonger has inbox. Inbox therefore "we didn't
IMAP folder nolonger has inbox. Inbox therefore "we didn't find anything to show here". All my other folder are syncing as they are in the IMAP folder. How do I get IMAP to include the inbox. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
guys. I have my own domain hosted on a Microsoft exchange
guys. I have my own domain hosted on a Microsoft exchange and I have set up folders there using the web based mail client. I have set up my email account on outlook 2013 and I am trying to set up the … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have Microsoft Office with Outlook 2010. Received a message
I have Microsoft Office with Outlook 2010. Received a message "cannot expand file, internet mail not registered properly". How do I fix?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Hi, Send/Receive Error appears all the time. Opening
Hi, Send/Receive Error appears all the time. Opening emails takes ages. Pop-up appears: The item cannot be opened. Other message: Outlook cannot synchronize subscribed folders. Deleting takes ages or … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I have setup my AutoArchive in Outlook 2010. When it started
I have setup my AutoArchive in Outlook 2010. When it started archiving it move only my deleted items and the rest was deleted in the process. I had uncheck Deleted expired items and also did not check… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
hi. i have an imcomplete .pst file. on 12/16 i created a
hi. i have an imcomplete .pst file. on 12/16 i created a .pst file which was saved to a network at work. on 12/17 i was migrated to a new server. the .pst file however was missing a lot of emails. i c… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Hi I am trying to convert my pst file to 2007 format to
Hi I am trying to convert my pst file to 2007 format to enable me to then import into my new mac. I get as far as creating a new data file, but as soon as I go to import the old data it says this file… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Ive been using Outlook 2010 with Windows 7 since I got it
I've been using Outlook 2010 with Windows 7 since I got it as a free upgrade from Outlook 2007 in 2010. In recent months I've been having problems receiving mail; some messages are not received. Since… read more
jpatp
jpatp
Corporate IT & Tech Services Manager
Bachelor\u0027s Degree
9 satisfied customers
I use Outlook email as a giant file cabinet. I currently have
I use Outlook email as a giant file cabinet. I currently have over 10,000 emails in the inbox and another 30,000 in archive folders. I know Outlook was not built to do this but I run 8 businesses and … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I recently helped a friend move her Outlook email from one
I recently helped a friend move her Outlook email from one machine (Outlook 2003) to a newer machine running Outlook 2010. When I set up the new machine with her email information, it immediately grab… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I cannot receive e-mails on my KPN address. I use Outlook Express
I cannot receive e-mails on my KPN address. I use Outlook Express 6 (computer XP) Can see the number of new messages but that's all. Kind regards, Elly… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
I have hotmail, att mail and bellsouth mail connected to my
I have hotmail, att mail and bellsouth mail connected to my microsoft outlook. sometimes it has trouble opening and it always hangs up when I close it and it needs to send. What do I need to do? Sharo… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I have a new computer and have already set up my Outlook account
I have a new computer and have already set up my Outlook account and am receiving and sending emails with it. I need help bringing in my old Outlook file, with its personal file structure.… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I cannot open Microsoft Office Outlook. I get a message telling
I cannot open Microsoft Office Outlook. I get a message telling me that "The set of folders cannot be opened. Errors have been detected in the file C:Users/Dick\AppData\local\Microsoft\Outlook\Outlook… read more
Pieter
Pieter
Senior Systems Administrator
Vocational, Technical or Trade Scho
134 satisfied customers
I am using IMAP with Outlook 2010, Windows 7 64-bit. I often
I am using IMAP with Outlook 2010, Windows 7 64-bit. I often get this message: "Cannot expand the folder. The set of folders cannot be opened. The file C:\Users\John\AppDatea\Local\Microsoft\Outlook\X… read more
HandyDan217
HandyDan217
Lead Service Techinician
Bachelor\u0027s Degree
32 satisfied customers
When I try to expand my email account to show inbox, sent items,
When I try to expand my email account to show inbox, sent items, deleted items etc I get an error message which reads Unable to expand the folder. The set of folders could not be opened. I am unable t… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Outlook sends and receives e-mails properly, but they are not
Outlook sends and receives e-mails properly, but they are not displayed in the Inbox, Sent Items, or deleted items folders. The emails are available via my TWC webmail. But the inbox and sent mail fol… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x