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Someone changed my password & accessed my account without my…

Customer Question
Someone changed my password...

Someone changed my password & accessed my account without my consent. I don't know the new password & can't get in.. I tried introducing a new password ***** 20 times now , following all the security rules, but they have all been declined. Can someone call & walk me thru?

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Unknown. my cell # is(###) ###-#### I am linked with my business email for security. That email seems OK

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don't think so

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
1/2/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,974
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Which email provider is it please?

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Customer reply replied 7 months ago
Gmail
Customer reply replied 7 months ago
No, just want to change my password & access my account
Email technician: bbao, IT Consultant replied 7 months ago

Okay, email address please? Let me review the situation. Thanks.

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Email technician: bbao, IT Consultant replied 7 months ago

do you have a phone number ending with (•••) •••-••54?

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Email technician: bbao, IT Consultant replied 7 months ago

Cell phone? With you at the moment?

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Email technician: bbao, IT Consultant replied 7 months ago

Got a message from Google?

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