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Outlook tells me Operation Failed when I try to send or

Customer Question
Outlook tells me Operation...

Outlook tells me Operation Failed when I try to send or receive

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

On the computer-?web browser

Technician's Assistant: What troubleshooting have you tried?

None-don't know where to start

Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
1/2/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 6 months ago
bigpond.com
Customer reply replied 6 months ago
Dell computer
Customer reply replied 6 months ago
Windows
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

Thank you. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Customer reply replied 6 months ago
Please refund my deposit as my computer is out of action and going to be repaired and I cannot at this stage continue with this request
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

OK. If you still need help with any issue later on, please let me know anytime. Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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