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ALL OF MY FOLDERS AND OTHER EMAILS HAVE DISSAPEARED.

Customer Question
ALL OF MY FOLDERS...

ALL OF MY FOLDERS AND OTHER EMAILS HAVE DISSAPEARED.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

OUTLOOK

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

ALL THREE, WE HAVE A SMALL BUSINESS DO NEED TO BE MOBILE

Technician's Assistant: What troubleshooting have you tried?

I HAVE SEARCHED THE NET FOR A SOLUTION, HAVE TRIED SOME SUGGESTIONS, NO RESILT. THIS IS ONLY SINCE MY OUTLOOK CONTRACT HAD EXPIRED A FEW DAYS BEFORE / THEN I RESUBSCTIBED. I OPENED OUTLOOK.COM AND NOT ONLY A NEW LAYOUT BUT ONLY ABOUT TEN NEW EMAILS. MOST OF OUR WORK ORDERS AND SUMMARIES WERE THERE ADNARE NOT NOW

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

NO I THINK I HAVE COVERED IT. IS THERE A COST AS IF THERE IS I CANT'T OFFORD IT AND I FEEL THAT I SHOULD NOT HAVE TO PAY ANYWAY AS MY EMAILS WENT WITHOUT WARNING AND WITHOUT MY AGREEMENT. THANK YOU

Submitted: 8 months ago.Category: Email
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Answered in 1 hour by:
1/2/2018
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,166
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

If you mean you use local email program such as Microsoft Outlook, Mail app of Windows 10/macOS etc to access your @outlook.com email, can you please go to HERE to access it via web. This will help us determine where the problem is. Thanks.

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Category: Email
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