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Tried to get email but says sever failed, been trying for…

Customer Question
Tried to get email...

Tried to get email but says sever failed, been trying for several days

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Hotmail.com

Technician's Assistant: How do you usually access Hotmail? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Had iPhone 6 changed to iPhone 8 plus

Submitted: 4 months ago.Category: Email
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
Don’t understand about service offer
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.Need more information
Customer reply replied 4 months ago
I’m New at this so is there anything I need to do other than wait?
Answered in 1 hour by:
1/2/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,506
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean you can't access your Hotmail address using the Mail app of your iPhone?

Are you able to access the same Hotmail address via web using a browser, such as Safari on your iPhone?

Ask Your Own Email Question
Customer reply replied 4 months ago
Mail app on phone
Email technician: bbao, IT Consultant replied 4 months ago

Are you able to access the same Hotmail address via web using a browser, such as Safari on your iPhone?

Please visit www.hotmail.com to verify. Thanks.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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