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I haven’t used an old email for years but it is connected to…

Customer Question
I haven’t used an...

I haven’t used an old email for years but it is connected to my Facebook account. I can’t log into my Facebook account on my new phone because a code is sent to my old gmail account and I can’t access it. How to I get access to my old email?

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes and I have answered the security questions but I get a message that google cannot verify the email account is mine

Submitted: 8 months ago.Category: Email
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Answered in 4 minutes by:
1/1/2018
Email technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 8 months ago

I understand your concern please check this when an Inactive Gmail Account Expired
Per the Gmail Program Policies (since revised), a Gmail account was deleted by Google and the username became unavailable after nine months of inactivity.

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Customer reply replied 8 months ago
Thank you
Customer reply replied 8 months ago
Can I sent up a new account using the old account name;*****@******.***?
Email technician: Aparna Indresh,
 replied 8 months ago

I am really very sorry but it is not possible to create a new account with the same old account name you can check this information below:

You won't be able to get a certain Gmail address if the username you requested is:

Already being used
Very similar to an existing username (for example, if***@******.*** already exists, you can't use***@******.***)
The same as a username that someone used in the past and then deleted
Reserved by Google to prevent spam or abuse

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Category: Email
Satisfied Customers: 529
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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