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I can only access half of my screen. My phone number is 703…

Customer Question
I can only access...

I can only access half of my screen

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My phone number is(###) ###-####(landline)

Submitted: 6 months ago.Category: Email
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Answered in 2 minutes by:
1/1/2018
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Is the problem happening in ANY program you are using? or in a particular program only?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 6 months ago
Mac---Any
Customer reply replied 6 months ago
No
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Thank you for writing back with that information. Is your screen now so large causing you to see only half of it?

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Customer reply replied 6 months ago
OK
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Please confirm. Is your screen now so large causing you to see only half of it?

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Customer reply replied 6 months ago
No - It's not that hard and i don't want to pay $39
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,805
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> can only access half of my screen

If you keep moving your mouse up or down, can you see the other part of the screen?

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Customer reply replied 6 months ago
NO--I'm done. Please refund any charges other than initial $5.
Email technician: bbao, IT Consultant replied 6 months ago

Okay. I opt out. Please speak with customer services at ww2.justanswer.com/help for your billing concerns. Thanks for using JustAnswer.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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