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I've been locked out of my account. It seems to be something…

Customer Question
I've been locked out...

I've been locked out of my account. It seems to be something I did when I received message advising Account Action Required. It was round about 20 Dec. I've tried following details on line but just end up going round in circles.

Technician's Assistant: Are you logged into your email account on any other devices?

No. Although we do log in on Tablets and my phone can't anywhere.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes and have received codes to phone but just go round in circles.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think I tried this before and didn't manage to connect.

Submitted: 7 months ago.Category: Email
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Answered in 8 hours by:
1/2/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,984
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Are you referring to an email account?

If yes, what's the provider's name or your email address please?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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